CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Excess volatility increases risk further. Be cautious. Past performance is not an indication of future results.
Open an Exness account
Verify a figure

Recheck the number before you report it · Nigeria

«That loss is too big» and «that size is wrong» are conclusions, not observations. Both can be tested in a minute with three figures you already have. Run the arithmetic first: it either explains the surprise or turns a vague complaint into a specific one that support can answer.

Type the money that was on the account, the share one trade was meant to risk, and the distance to the exit level. The page prints the size that fits that ceiling. Compare it with the size on the history row — the gap between the two is the whole diagnosis.

Ceiling for this trade$1.00
Size on a Standard account—
Same size in cent-lots—

Figures assume a pair quoted in dollars, such as EUR/USD, where one pip on a full lot is worth $10. Other instruments differ; the platform prints exact values before an order is confirmed. Planning, not financial advice.

The three figures to copy off the history row

None of it is on the chart. Open the closed order and take the volume, the entry price and the exit price; add the balance before the trade. Four numbers, no memory involved.

Then run the page above with the size you intended. A printed size far smaller than the volume on the row means the size box is the fault; agreement means the surprise is elsewhere.

Diagnosis

What each shape of wrong answer means

The loss is roughly ten or a hundred times the plan.

That is a scale error, and scale errors come from the volume box. A factor of exactly ten or a hundred is a decimal, not a market event. Looks like a bug, is a setting.

The loss is slightly larger than the ceiling, not wildly.

Look at the entry rather than the size: a wide spread starts a position further behind. Closed, not broken.

The size printed here is «below 0.01».

Nothing broke. It is below the smallest Standard trade — what a Standard Cent account exists for.

The amount lost has no relationship to the price move at all.

Check whether the row is on the instrument you think it is, and on the account you think it is. Two positions on similar symbols produce exactly this. Wrong account, not a bug.

An extra amount appears that the arithmetic does not cover.

Two candidates, each recorded as its own entry: a commission line, or an overnight adjustment. The moving parts.

Everything matches and the result still feels wrong.

Then the arithmetic is not the problem and there is nothing to report. What is left to review is the size chosen and the distance to the exit — the two figures typed above.

The formula, so the check works without this page

Ceiling ÷ (pips × pip value) = size. On a pair quoted in dollars, one pip on a full lot is $10 and on a cent-lot $0.10: a $1 ceiling with a 20-pip exit gives 0.005 lots. Rounding goes down, never up.

Nothing typed here reaches any trading platform; the arithmetic runs in the browser. Trading is risky and may not be suitable for everyone, and no figure on this page is a recommendation.

Two numbers this page cannot verify

  • The exact pip value of your instrument. Metals, indices and share CFDs are not the dollar-quoted pair assumed above. The order screen prints the exact figures before a confirmation, and those outrank anything here.
  • Whether the trade was a good idea. The check limits cost. It says nothing about instrument, direction or timing, and it never will.

If the size was right

Then the exit is the next suspect, and the history says where it filled.

Protection that did not protect

If the numbers still disagree

Attach the four figures above and the question answers itself in one reply.

Report it properly

Test the arithmetic

Place the printed size on virtual money and compare the result with the prediction.

Practice account faults

Check the arithmetic against a real ticket, at no cost

On a free demo account the order screen prints the exact pip value and margin before confirmation, so the prediction above can be verified with virtual money. The button opens the official exness.com sign-up through a partner link.

Open a free demo at Exness