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Screen faults

The chart looks wrong. Check the record first · Nigeria

A chart is a drawing of data that already exists, so it cannot invent a problem — but it can hide one, and it can make a normal event look like a defect. Nine symptoms, each with what it actually is and which panel holds the proof.

When a chart and a number disagree, the chart loses. The order history, the position list and the instrument specification are records; the chart is a picture drawn from a feed with a timeframe, a time zone and a set of settings between you and the data. Open the record before believing the picture.

Group 1

Nothing is being drawn

The line is flat and no new candles appear.

What it is: either a closed session or a stalled feed. Tell them apart: open a second instrument. Everything flat means the clock; one flat symbol among moving ones means that symbol. Closed, not broken.

The chart is empty on the left, with only a few bars.

What it is: history that has not been downloaded yet for this timeframe. What to do: scroll back once and let it load, or switch timeframe and return. Nothing is missing from the account.

The symbol is not in the list at all.

What it is: a hidden symbol rather than an absent one. The full list of instruments has to be shown before a chart can be opened on it. What to do: open the full symbol list in the terminal and add the one you want.

Group 2

The numbers disagree with each other

The chart price and the order ticket price are different.

What it is: two sides of the same quote. Charts are commonly drawn from one side only, while the ticket shows both. What to do: compare like with like — the sell price on the ticket against the drawn line — before reporting a mismatch.

The candle times do not match your clock.

What it is: server time. Charts are timestamped on a fixed reference so that everyone’s candles line up. What to do: note the offset once and use server time in every report you write. A timestamp in the wrong zone makes an incident unfindable.

The price on another website is not the price here.

What it is: a different feed, a different moment, or a different side of the quote. What to do: treat it as a comparison, not as evidence. A screenshot from elsewhere proves nothing about an order that filled here.

Group 3

Something on the chart moved without you

An indicator or a drawing disappeared.

What it is: chart objects live per chart, per timeframe and per device. Switching any of the three shows a different canvas. What to do: go back to the exact chart and timeframe. Nothing on the account was changed.

The candles changed shape after a timeframe switch.

What it is: the same data grouped differently. Five one-hour candles and one five-hour candle describe the same movement. What to do: decide which timeframe your plan uses and stop switching mid-decision.

There is a jump between two candles.

What it is: a gap — trading resumed at a different level than it stopped at. What to do: check whether the break was a weekend or a session end, and read the fill price of anything that was open across it.

Group 4

The chart contradicts your trade

The price touched your level and the order did not fill.

What it is: the drawn line is one side of the quote; your level may be measured against the other. A touch on screen is not always a touch in the book. What to do: read the high and low of that candle in the record, then the order status.

The exit filled at a worse level than the one you set.

What it is: a gap or a fast move past the level. An exit order asks for the next available price, not for a specific one. What to do: compare the fill price with the candle that covered it. Protection that did not protect.

A position vanished from the chart.

What it is: a closed position, moved from the open list into the history. What to do: open the history and read the comment on the row — it says whether the close came from your level or from the account.

Evidence

The three panels that outrank the picture

Order history. One row per event, with the time, the price, the size and a comment. This is the only place that says what actually happened, and it is the first thing worth exporting when something needs reporting.

Open positions. Balance, equity and free margin sit above it. A chart cannot show why an order was refused; these three numbers can.

Instrument specification. Session hours, smallest size step, minimum distance for exit levels, overnight adjustment. Half the «chart faults» on this page are answered here in one line.

Trading is risky and may not be suitable for everyone; a chart shows past prices only and cannot indicate future movement.

Three chart complaints with nothing behind them

  • «The chart moved as soon as I entered.» It moves continuously; entering only made you watch.
  • «The pattern failed.» A shape on a chart is a description of the past, and no arrangement of candles owes you an outcome.
  • «The chart hid the news.» Charts draw price, not reasons. A sharp move is visible on them; its cause never is.

Decode the message

If a refusal appeared alongside the chart symptom, its wording routes the fault.

Message decoder

Check the arithmetic

A fill price that looks wrong is a calculation before it is a complaint.

Recheck a number

Send the evidence

What to export from the history so the first reply is an answer.

Report it properly

Practise reading the record, not the picture

A practice account fills the same history panel with the same columns, so you can learn where the evidence lives before you need it. The button opens the official exness.com sign-up through a partner link.

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